Troubleshooting

Troubleshooting
This page details Troubleshooting.
This page might teach how you should correspond when the following error occurs.


Can not open selected Network adaptor.
Please execute it again after ending, and confirming the network adaptor of connection of the network adaptor etc. operation once.
[cause]
When this software was not able to be not load network adapter information, this error message will be shown.
[measures]
Please reinstall the network adaptor(and Driver software).
Can not open selected Network adaptor.
Please execute it again after confirming to the selection of the Network adaptor or the login user has the managerial authority.
[cause]
When this software was not able to be not open network socket, this error message will be shown.
[measures]
Please relogin by administrator, and retry.
Still, if this error message is shown,Please reinstall the network adaptor(and Driver software).
Can not write monitoring data to a log file.
(xxxxxxxxxx)
Please execute it again after confirming the folder preservation ahead and the file name.
[cause]
When this software was not able to be not write logging file, this error message will be shown.
[measures]
Please relogin by administrator, and retry.
Please make it to can write the shown file (Or, folder), and retry.
Please include administrator in the writing authority of the shown file (Or, folder), and retry.
Please increase empty capacity of the drive with the shown file (Or, folder), and retry.
Can not write monitoring data to a log file.
Please execute it again after confirming capacity of directry or the file name, the adaptor, and the port number.
[detail information]
xxxxxxxxxxxx
[cause]
When this software was not able to be convert from packet information to logging information, this error message will be shown.
[measures]
Please reset port number of SECS Network,and retry.
Please reselect IP Address of SECS Network,and retry.

The following are information on “*** warning xxxx” displayed after “[ detailed information ]”.
Note : To become your help, this information might need some knowledge for you.
– Upper row: Warning message and the lower: Explanation


input data no size..
packet data is abnormal. (include size is abnormal. )
input data no secs data header(size check 1)..
size of packet data under 14 bytes.
input data no secs data header(size check 2)..
size of SECS data under 10 bytes.
input data no secs data header(size check 3)..
The SECS data size is larger than the packet data size.
input data no secs data header(type check)..
unknown message.
input data no size..
size is zero.
data size correct ? ..
The attribute data size is larger than the packet data size.
data size not equals packet size ..
The attribute data size is larger than the packet data size.
data length not equals packet size ..
unmatch attribute length and byte size.
list count unmatch 1..
attribute data count is larger than the List length.
list count unmatch 2..
attribute data count is not equal the List length.
Can not write to a log file.
The directory doesn’t exist or be not able to write or is a directory without empty capacity the specified SECS log preservation ahead.
[cause]
When this software was not able to be written in the logging file, this error message will be shown.
[measures]
Please relogin by administrator, and retry.
Please make it to can write the shown file (Or, folder), and retry.
Please include administrator in the writing authority of the shown file (Or, folder), and retry.
Please increase empty capacity of the drive with the shown file (Or, folder), and retry.
Can not write to a setting file.
The directory cannot write or is a directory without empty capacity at the installation destination.
[cause]
When this software was not able to be written in the setting file, this error message will be shown.

[measures]
Please relogin by administrator, and retry.
Please make it to can write the setting file (Or, folder), and retry.
Please include administrator in the writing authority of the setting file (Or, folder), and retry.
Please increase empty capacity of the drive with the setting file (Or, folder), and retry.
this software can not get Send Packet information , and execute logging.
[cause]
(1)login user is not administrator.
(2)Necessary service doesn’t start.

[measures]
(1)Please relogin by administrator, and retry.
(2)Please set OS as follows.

  • – Windows2000
    1. Click right button on mouse at “My Conputer” in DeskTop Window.
    2. Click “Manage” on Popup-Menu.
    3. Select “Services and Applications” in Tree-View.
    4. Enable [Internet Connection Sharing].
  • – WindowsXP
    1. Click right button on mouse at “My Conputer” in DeskTop Window.
    2. Click “Manage” on Popup-Menu.
    3. Select “Services and Applications” in Tree-View.
    4. Enable [Internet Connection Firewall(ICF)/Internet Connection Sharing(ICS)].
      the service name may be [Windows Firewall/Internet Connection Sharing (ICS)] if your OS is include service pack.
Note: if you changed service status, you must note Startup Type of it.
if Startup Type of this service is “Manual”,you should change to “Auto”.
Because when OS is restarted, this service status will be reset if Startup Type of it is “Manual”.
Even if USB Memory(release version) is inserted to USB port,auto logging does not execute.
[cause]
(1) In Windows 2000 or Windows 7, it doesn’t execute it automatically.
(2) In Windows XP, not the automatic execution but the operation selection screen is displayed, and it is possible to execute it by selecting SECS Packet Logger in that.
Moreover, the virus is confirmed recently by automatic this execution. Automatic execution is said it is dangerous, and exists when the manager is stopping it.

[measures]
Please execute the “SECS Packet Logger” short-cut-file in USB Drive by double-clicking.